Trust & Safety by Design
Trust isn't just a promise; it's our core operating system. Every stay in Bangladesh is protected by multi-step host verification, bKash escrow payment security, and 24/7 dedicated support coordination.
"Hosts get paid only after you confirm your pet is safely home."
— 100% Escrow Protection PolicybKash Escrow Security
Your payment is held securely by PetBnB. Funds are only transferred to the host 24 hours after check-out, once you confirm your pet is safely home.
24/7 Vet Clinic Coordination
In an emergency, our 24/7 operations desk rapidly connects hosts with the nearest partner vet hospital in Dhaka, Chittagong, or Sylhet while contacting the pet parent immediately.
100% NID & Home Inspected
Every pet host passes government National NID cross-checks, biometric selfie verification, and a live home walk-through before acceptance.
Pet Host Verification Badges
Badges are earned through strict audits—never bought or assumed.
National NID or passport cross-checked with a biometric selfie match before any listing is published.
Home space verified via video tour. Secure balconies, clean pet zones, and no escape hazards.
Host completed our mandatory pet welfare protocol, feeding hygiene, and emergency handling guidelines.
100% genuine feedback from pet parents who paid and completed stays through PetBnB.
Consistently responds to parent booking enquiries within 2 hours. Enforced and monitored.
Recognized top hosts with 50+ completed stays, zero cancellations, and a minimum 4.8 star average.
Emergency Response Protocol
If a pet ever becomes unwell or requires urgent veterinary attention, hosts must immediately contact both the pet parent and our on-call safety line.
Bangladesh Commerce SLA
In accordance with the Bangladesh Digital Commerce Guidelines 2021, all general user complaints receive an official response and resolution pathway within 72 hours.
