Legal Agreements

Terms of Service & Policies

Last Updated: May 23, 2026 Jurisdiction: Bangladesh

1. Terms of Service

General marketplace rules and eligibility requirements.

1.1 Introduction

Welcome to PetBnB. We operate an online peer-to-peer marketplace connecting Pet Owners ("Pet Parents") with verified independent local Pet Care Providers ("Pet Hosts"). By using our platform, you accept these terms in full.

1.2 Platform Role & Limitations

PetBnB acts solely as a marketplace platform facilitating matches, secure escrow payments, and communications. We do not directly provide pet care services, employ Pet Hosts, or guarantee the behavior of pets or Pet Hosts. All Pet Hosts operate as independent service providers.

1.3 User Eligibility & Verification

Users must be at least 18 years old and provide accurate legal details. To maintain marketplace integrity, we verify identities using phone OTP checks, National ID (NID) audits, and address verifications. Accounts violating compliance standards will be terminated.

1.4 Pet Vaccination Requirements

All pets boarding via the platform must possess up-to-date vaccine cards (appropriate for their species). Pet Hosts have the absolute right to refuse unvaccinated pets at check-in. Vaccination cards must be uploaded to the Verification Center.

1.5 Governing Law

These terms, platform policies, and transaction agreements are strictly governed by the laws of Bangladesh. Any legal disputes or claims shall be resolved in courts located in Dhaka, Bangladesh.

2. Liability Waivers

Legally binding disclosures for Pet Hosts and owners.

🏡 Pet Host Liability Waiver

By accepting stay reservations on PetBnB, Pet Hosts acknowledge that pet boarding involves inherent risks of property damage, pet stress, or unexpected illness. Pet Hosts are responsible for maintaining safe, escape-proof home care environments. The platform does not guarantee Pet Host booking volumes or monthly earnings.

🐾 Owner Liability Waiver

Pet owners acknowledge that leaving pets with third-party Pet Hosts carries risks of unpredictable animal behavior or emergency medical situations. Pet owners remain solely responsible for any property damages, Pet Host injuries, or emergency veterinary treatment costs incurred during a pet stay.

3. Refund Policy

Structured guidelines for booking cancellations.

🟢 Eligible Refund Cases:

Pet Host cancels booking before stay begins (100% refund).
Accidental duplicate transaction payments.
Sitter Pet Host fails check-in confirmation schedules.
Significant misrepresentation of listing amenities (e.g. cage boarding instead of home care).

🔴 Non-Refundable Cases:

Minor dissatisfaction regarding subjective care preferences.
Owner no-show or check-out delays.
Cancellations matching Pet Host policy terms.
Violations of platform community safety rules (e.g., cash deals).

4. Community Guidelines

Codes of conduct for all platform participants.

1
Humane Treatment of Animals
All Pet Hosts must provide free cage-free roam, clean water, healthy meals, and gentle care. Pet abuse or neglect leads to immediate account termination and reporting to authorities.
2
No Off-Platform Payments (Cash Deals)
To preserve security, all payments must go through our escrow gateway. Sitter Pet Hosts or owners soliciting cash deals or off-platform direct transfers (bKash me) will be permanently banned.
3
Respectful Communications
Harassment, profane wording, discriminatory remarks, or false listing/review ratings are strictly prohibited.